Have a Question? Look here
How long do the rocky roads last for?
They last up to 3 months but we recommend eating them sooner so they are fresher! That’s even if you can make them last more than a day 😉
How long do the cookies last?
They should be eaten within 4-5 days max of receiving your delivery.
How should we store your products?
For the cookies and rocky roads please keep in a cool dry place away from direct sunlight.
Are you planning to bring out more flavours?
Yes definitely! We are constantly working on new product ideas and flavours so message us if you have some suggestions!
Do you do gluten free products?
Not yet - we make in a kitchen that does handle gluten so we can’t promise that there’s no cross contamination. We may introduce these in the future.
Can I make a bulk order?
Yes of course, if you’d like to make a bulk order or make a wholesale order please submit the wholesale form on our website or email:Healthbaeltd@gmail.com
Can I collect my order from your kitchen?
Yes you can but please make sure you email us to arrange a time or DM us on Instagram.
How much is postage?
It’s a standard £4.5 for express delivery which is tracked 1-2 days
What shall I do if my order hasn’t arrived?
Please email us onhealthbaeltd@gmail.comor send us a message through the website so we can help track this for you.
Can I change my order?
Yes please message us ASAP through the website or by emailhealthbaeltd@gmail.comto amend your order
What if I am not in to collect my delivery?
Health Bae cannot accept responsibility for missed deliveries due to insufficient or incorrect information supplied, or because there is no-one to accept delivery. Please make sure the details are correct and that there is a safe place/ someone to collect your order.
My items arrived damaged, what can I do?
If you notice that your order is damaged at receipt, please send us photos and a description of the damage within 24 hours of receiving your item.